OAT Interiors Surrey Based Interior Design Studio Privacy Policy

Privacy Policy

Last updated: 19 June 2026

1. Who We Are

OAT Interiors Limited ("we", "us", "our") is committed to protecting and respecting your privacy.

Business Name: OAT Interiors Limited
Owner/Director: Olga Ilicheva
Business Address: Available upon request
Email: contact@oatinteriors.co.uk

We are the data controller responsible for the personal information collected through our website, services, and communications.

This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Personal Data We Collect

We may collect and process the following information:

Information you provide directly

Name
Email address
Information submitted through contact forms, questionnaires, consultations, or enquiries
Information provided when downloading resources or subscribing to our newsletter

Payment Information

Where payments are made, payment details are processed securely by third-party payment providers such as Stripe. We do not store full payment card details on our systems.

Technical Information

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Website usage data
Pages visited and time spent on the website
Referral source information

This information may be collected through cookies and analytics tools.

3. How We Collect Your Data

We collect personal information through:

Website contact forms
Discovery call bookings and consultation enquiries
Newsletter sign-up forms
Lead magnet downloads
Service purchases and checkout pages
Email correspondence
Cookies and website analytics tools

4. How We Use Your Data

We use your personal data to:

Respond to enquiries
Deliver interior design services
Manage client projects
Process payments
Provide customer support
Send marketing communications where consent has been given
Improve our website, content, and services
Monitor website performance and user experience
Comply with legal and regulatory obligations

We will only use your personal data for the purposes for which it was collected unless we reasonably consider another compatible purpose is necessary.

5. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Contract

Processing is necessary to provide services you have requested, fulfil our contractual obligations, and manage payments.

Consent

Where you subscribe to our newsletter, download resources, or opt in to marketing communications, we rely on your consent.

You may withdraw your consent at any time.

Legitimate Interests

We may process personal data where necessary for our legitimate business interests, including:

Improving our website and services
Analysing website performance
Maintaining business records
Preventing fraud and misuse of our services

We ensure that such interests do not override your rights and freedoms.

Legal Obligation

We may process personal data where required to comply with legal, tax, accounting, or regulatory obligations.

6. How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, disclosure, or alteration.

Your information may be stored using secure third-party platforms including:

Wix
Kit (formerly ConvertKit)
Stripe and other payment processors

Access to personal data is limited to those who require it for legitimate business purposes.

While we take reasonable precautions, no internet transmission or storage system can be guaranteed to be completely secure.

7. Third-Party Services

We may share personal data with trusted third-party service providers who help us operate our business.

These may include:

Wix

Website hosting, website forms, and website management.

Kit

Email marketing, newsletter subscriptions, and lead magnet delivery.

Stripe

Payment processing and transaction management.

Google Analytics (if used)

Website analytics and performance monitoring.

These providers process personal data in accordance with their own privacy policies and applicable data protection laws.

Where personal data is transferred outside the United Kingdom, we take reasonable steps to ensure appropriate safeguards are in place.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements.

Typically:

Client records are retained for up to 7 years for accounting and legal purposes.
Marketing subscriber data is retained until consent is withdrawn or the individual unsubscribes.
Website analytics data is retained in accordance with the settings of the analytics platform used.

When data is no longer required, it will be securely deleted or anonymised.

9. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your personal data
Restrict processing of your personal data
Object to certain types of processing
Request transfer of your personal data
Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact:

contact@oatinteriors.co.uk

We may request proof of identity before responding to certain requests.

10. Marketing Communications

Where you have opted in, we may send you emails about our services, resources, offers, and updates.

You can unsubscribe at any time by:

Clicking the unsubscribe link in any marketing email, or
Contacting us directly at contact@oatinteriors.co.uk

Withdrawing consent will not affect the lawfulness of processing carried out before consent was withdrawn.

11. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Ensure website functionality
Improve user experience
Analyse website traffic and performance
Understand visitor behaviour

Where required by law, we will request your consent before placing non-essential cookies on your device.

You can control or disable cookies through your browser settings.

If Google Analytics is used, information about your website usage may be collected and processed for analytical purposes.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business operations, or technology.

Any updates will be published on this page with a revised "Last Updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact:

OAT Interiors Limited
Email: contact@oatinteriors.co.uk
Business Address: Available upon request

14. Complaints

If you are unhappy with how we process your personal data, please contact us first so we can attempt to resolve the issue.

You also have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner's Office (ICO)

The ICO is responsible for enforcing data protection legislation within the United Kingdom.